Customer Care

About this course
Far reaching course covering customer care/service
Who is this for? Organisations and individuals who want to understand what customer care/service is and the meaning of good and poor service
Duration: Flexible to meet your needs
Location: Flexible to meet your needs
Trainer: Natalie Hughes
Content: Original work created by Natalie Hughes
Cost: Contact us to discuss
At the end of this course you should:
Know what we mean by customer care/service
Understand the meaning of good and poor customer care
Realise the importance of first impressions
Know how to assist customers
Recognise how to deal with customer problems and complaints